Fees/Charges

Tenants Costs explained….One Pound Coins Stacked in Three Piles — Stock Photo

So as to be transparent, and to make sure that you can make an informed choice, please find below a summary of tenants costs that you may incur  before and throughout your tenancy.

  • Administration Fee: –   £162 inclusive of VAT per person; one fee if married couple (we reserve the right to ask for proof of marriage).  Once this is received along with your application form and identifications we will take the property off the market and begin the referencing process. Once the referencing process has commenced, this fee is non-refundable.
  • Rent is due in advance as per the tenancy agreement. If you want to change the date you pay the rent then the apportioned rent must be paid to ensure that your payments remain in advance.
  • The deposit monies paid are protected with The Deposit Protection Service (DPS) as per legislation. (This applies to individuals only – Company Let deposits are not required to be protected in the scheme however Stuarts Property Services Ltd are members of NALS, SAFEagent and The Property Ombudsman of which strict client accounting rules apply and are adhered to).  Please make sure you keep any paperwork from them in a safe place for the end of your tenancy.
  • We will write to you when you are nearing the end of your initial fixed period to enquire if you wish to renew the tenancy. There are three options.
  1.  Give one months’ notice to quit in writing.  
  2. Continue the tenancy on a periodic (month to month) basis, giving you the flexibility to move on if you so wish (one months’ notice in writing required). Should the landlord wish to gain possession back, they must give two months’ notice in writing.                   
  3.  With Landlord permission, renew the tenancy agreement for a further fixed term (giving the security of knowing you are in the property for another 6 or 12 months fixed term). If this option is chosen, Stuarts Property Services Ltd charges an administration fee of £42.00 inclusive of VAT to cover their administration costs and issuing you with a new tenancy agreement.                         
  • There is an annual rental increase of approx. 3%. (The calculation is rounded up or down to the nearest £5.00.) We, or your landlord if let only, will write to you near the anniversary date of your tenancy.
  • Replacement of lost or mislaid tenancy agreements will incur a fee of £30.00 inclusive of VAT.
  • Out of office call out if locked out will incur a fee of £36.00 inclusive of VAT.
  • Mid -tenancy changes to the current tenancy agreement will incur a fee of £42.00 inclusive of VAT
  • Payments can be made via telephone or in the office. Debit cards are free of charge however credit card payments will incur 2% fee to cover our administration charges.
  • We do not charge for supplying a reference to another agent once you have decided to move on but we do charge a fee of £30.00 inclusive of VAT for any mortgage reference requests. This is payable by the tenant in advance of the request being completed.
  • Late rent is not tolerated. We will chase late rent once free of charge but will apply an administration fee of £18.00 inclusive of VAT for each subsequent chase whether by telephone, email, text or letter.
  • If you require Early Release from your fixed term tenancy, and ONLY with landlord permission in writing, you will be expected to pay the landlords re-advertising letting fee, any other costs that the landlord will incur as a result of your early release,  and rent up to the occupation date of new tenants as well as your liability to the utility companies – full early release procedures can be obtained if you wish to exercise this procedure and early release is only with landlord permission and subject to conditions of release.

 *** All prices shown are inclusive of VAT currently calculated at 20% and are correct as of 01 January 2016 but may be subject to change in the future. ***


  • Stuarts Property Services
    Reviewed from Google

    4.8 out of 5 stars

    Terry M
    Terry M

    5 out of 5 stars

    posted 2 months ago

    I've rented through Stuart's for 5 1/2 years and Colin and the team have always been friendly and helpful. Any maintenance required was dealt with quickly and efficiently and I was always kept informed if anyone needed access when I was away from the flat.

    I have recently left the flat which has been my home for the past 5 1/2 years and the leaving process was hassle free and simple and my deposit returned without delay.

    Thanks to everyone at Stuarts for making my rental a pleasant and enjoyable one.

    Carmel Waugh
    Carmel Waugh

    5 out of 5 stars

    posted 1 month ago

    We have rented through Stuarts Property Services for over 7 years and can’t fault the service. Repairs and enquiries are dealt with very swiftly and hassle free. Communication is excellent with particular thanks to Margaret who is very professional and responds to enquiries in a timely manner. Thanks again Margaret.

    Would highly recommend, not one issue in 7 years which speaks for itself.

    Katie Davies
    Katie Davies

    5 out of 5 stars

    posted 2 months ago

    Stuarts property services are an excellent company. Their customer service delivery is exceptional. All of the staff are friendly and professional and are clearly passionate in what they do. I cannot rate this organisation highly enough!!