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Please click on the terms listed below, to view a brief description.


Landlords and/or their agent must give 24 hours’ notice of any intended visit to the property by themselves or anyone else such as their contractors.


Money that is unpaid by a tenant after the date specified within the tenancy agreement.

Block Management

In the instance of a block of apartments, the block management company is the company assigned to look after the communal areas and exterior of the property.

Boiler Pressure

Each boiler has a certain pressure that it has to remain at for the central heating system to work properly.

Carbon Monoxide

Carbon monoxide is a colourless, odourless, and tasteless gas that is slightly less dense than air.

Common Areas

Areas of land or building such as gardens, hallways, recreational facilities and parking areas where more than one resident shares access/use.   It is important to note that often in a block of apartments, your managing agent for the apartment will look after the property management of the apartment only. A designated block management company will deal with the common areas as noted above.

Company Tenancy

This form of agreement is used where a company is the tenant. There is no additional statutory protection and the deposit does not have to be protected in a deposit scheme. The company is the tenant and they are bound by the terms within the written agreement.


Condensation is a build-up of excess moisture that isn’t able to escape from a window/vent which can cause mould growth and be unsightly. Make sure windows are opened when cooking, bathing and when drying clothes.

Contents Insurance

Contents insurance is insurance that pays for damage to, or loss of, an individual’s personal possessions while they are located within that individual’s home. Some contents insurance policies also provide restricted cover for personal possessions temporarily taken away from the home by the policyholder.

Credit Check

A procedure and history check of an individual’s or company’s past credit history. This is usually conducted by one of the large credit check agencies and uses public information such as Electoral roll, County Court Judgements, Insolvency information, number of credit searches at current property. They are becoming increasingly important when preventing identity theft, money laundering and financial fraud.


A sum of money (usually the same amount as a months’ rent of equivalent to 6 weeks rent) paid by the tenant before to moving in. This is held and registered with a deposit scheme against the property in the case of dilapidations.

To note:  The landlord/agent must register details of the deposit within 30 days of the tenancy start date and issue prescribed information.  At the end of the tenancy, the tenant must be notified of any deductions (if any) within a certain period of time and scheme rules apply should the deductions be disputed.


Any disrepair or damage to a rented property or contents that exceed acceptable wear and tear. The cost of the dilapidations are usually recovered from the deposit but this must be agreed by both parties; the tenant and the landlord/agent.

Duty of care

Obligation owed to others (specifically landlords and tenants) to provide correct advice regarding lettings and to  make sure the well being and safety of those who may reside or visit the property.


In order to comply with the Consumer Protection Act, Landlords must ensure that each electrical appliance (kettle, toaster, washing machine and gas cookers with electric ignition etc.) as well as the electric supply and installation (e.g. wall sockets and light fittings etc.) is safe and does not present any danger to a user. To ensure compliance with the act a regular (annual) inspection and testing report is necessary.

All appliances supplied must have all the necessary instruction books and warning details and we would recommend that copies are taken and left at the premises.

Stuarts Property Services Ltd can arrange through qualified engineers to carry electrical safety inspections and PAT (Portable Appliance Test) – prices on application.

Fixtures and fittings

Items usually provided that may include curtains, carpets, blinds, light fittings, kitchen units and appliances.  May also include some furniture.  It is advisable to check what items are provided and not to assume they will be provided.

Head Lease

A head lease is the original lease between a tenant and a landlord. In such a lease, the overall contractual responsibility is given to one identifiable tenant called the head lessee. It is a primary lease under which subleases (ie permission to rent out the property) have been granted. It is also termed as primary lease or chief lease.



Immigration status

An immigration status is a check that the tenant(s), and any other adult(s) who’ll be living there, are in the country lawfully.

Joint and several liability

When multiple parties can be held liable for the same event or act (such as non payment of rent or damages) and be responsible for all payments required. In cases of joint and several liability, a person who was harmed or wronged by several parties could be awarded damages and collect from any one, several, or all of the liable parties.

Lease Agreement

Often confused with tenancy agreement, the lease agreement is normally a long lease on an apartment.  The actual document governing a rental is normally known as a Tenancy Agreement.

Managing Agent

A professional or company responsible under an agency agreement for the maintenance and management of the property.


One of three meanings:-

  1. Property Inspection
  2. Prescribed Information relating to the deposit
  3. Professional Indemnity Insurance


Section 21 – The notice a landlord can give to a tenant to gain possession of the property (subject to legalities).


A basic market appraisal of the property to suggest a monthly rental value for letting purposes

  • Colin Hayes
    Colin Hayes
    10:58 21 Jun 17
    The property was let to the other viewer on the day, they acted quickly and had secured it during the viewing, all applicants are informed it sadly is a first comer first served basis. This is a very fast moving market and sadly sometimes this happens.
    Joy Sadeghiani
    Joy Sadeghiani
    13:46 06 Mar 17
    What a fabulous letting agent Stuarts are. Their attention to detail in fantastic. Everything you need to know is clearly explained on the website. Their customer service is second to none and they are always happy to answer any queries a potential tenant may have. I would highly recommend using this letting agent.
    kati pasztor
    kati pasztor
    16:20 07 Mar 17
    I have been with the company with over 7 years. I would highly recommend them to anyone who is after a secure and well looked after rental. Claire, Margaret and Colin are not only helpful but genuinely lovely people. Anytime I have a request they sort things out for me straight away. I feel safe and trusted in the properly I live in and if I would ever have to move, i'd definitely stick with Stuarts to find me a new home.
    Sue Jelks
    Sue Jelks
    13:35 06 Apr 17
    First class service provided, personally tailored to suit each client. As a professional accountant and tax advisor such excellent service is always appreciated especially to enable up to date planning with clients.
    Gemma Cullum
    Gemma Cullum
    15:45 14 Feb 17
    We have recently completed work for Stuarts Property Services at one of their tenanted properties. I would like to say a huge thank you for the work you have offered to us recently and what a great company you are to work for. All the best for the future and we look forward to continuing our good working relationship.
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