News Article

Letting Fees Ban

Letting Fees are set to disappear

Letting fees are set to disappear. The Government has announced its intention to introduce a total ban on all lettings fees. Letting agencies across the UK will not be able to charge any fees to tenants for their services, if the Government’s proposals are implemented.

Today’s publication of the Consultation Paper leaves us in no doubt that there will be a total ban on lettings fees,  it is just a matter of when and how it is implemented.

Small, independent companies such as Stuarts Property Services are rarely consulted and we feel we offer value for money in our services to tenants. Our recent reviews show that we offer good service at good value .  Indeed , we undertake in-house surveys (see below) to ensure that we are being competitive. Lettings is our bread and butter too – we want to let properties for our landlords and accomplish a professional service to the landlords ensuring that all reference processes are vigorously followed to minimise any risks for landlords.  However it seems that the Government now wish us to do this for free for tenants, so how will it impact us as an agency and you as a landlord?


Within the document, the Department for Communities and Local Government (DCLG) says, “DCLG officials undertook some market research of letting agent fees. We randomly chose 50 agents of differing sizes and models (i.e. franchises, independents and national branches) across the country and searched their website for a list of letting fees charged to tenants. This exercise reinforced how difficult it is for tenants to both find and compare agent fees since it was not always simple to either find the fees on the agent’s website or to understand exactly what was included in them.”

According to This is,  There are 19,000 estate agent branches in the UK, with 18,000 sales and lettings agents on Rightmove and 16,460 on Zoopla.  A handful of 50 hardly seems to get an industry overview does it?

Again from the paper, it was said that “The findings demonstrate that the fees charged to tenants vary considerably amongst agents, even though the services provided are broadly similar, and that in some instances the fees charged can be significant. Generation Rent’s findings also demonstrate the inconsistency in fees charged. They found that, for two tenants, reference check fees ranged from £20 to £570; charges for tenancy agreements ranged from £48 – £480; inventory costs ranged from £50-£216.”    

You only have to do a little research on the large property portals to see which agencies are conforming to the ‘displaying fees’ regulations and those that are not and in my opinion, the differing fees seem to highlight what a huge North/South divide that our country has.   We at Stuarts believe in rules and regulations and our reviews on our website  show that we do take them seriously, but being such a small entity compared to the huge franchises and national companies with power far beyond ours, it is disconcerting that such rules and regulations just are not being followed by all and the unscrupulous agencies are causing such distaste in the industry as a whole.

Industry bodies respond

David Cox, Chief Executive, ARLA Propertymark, said, “The Government’s housing policy is shambolic and today’s consultation contradicts its already stated aim to encourage longer term tenancies. Independent analysis launched at ARLA Propertymark’s annual Conference last week revealed that if an outright ban was introduced, rents will increase by £103 per year which will only serve to financially punish long term tenants.

“The decision is a short-term crowd pleaser and we are disappointed DCLG has not considered our proposals in today’s consultation. We urge the Government to use this process to think again to ensure that consumers, and the wider economy are not penalised by contradictory Government policies.”

Chris Norris, Head of Policy at the National Landlords Association (NLA), said, “We’re particularly concerned that the scope of this consultation appears to have drifted to include tenancy deposits, with suggestions that  a ‘cap’ may now be necessary. This looks like yet another attempt to affix a sticking plaster to a perceived problem without really understanding what is driving behaviour in the real world”.

Richard Price, Executive Director of UKALA, said, “Small agents are drowning in constant policy interventions. The publication of this consultation in isolation, at a time when we’re awaiting further proposals on requirements for all agents to hold client money protection insurance, is proof that this Government does not have a clear vision for the future of the sector.

“If they really want to completely regulate letting agents then why waste time by constantly moving the goal posts?”

Rationale for introducing a ban – Whilst most letting and managing agents provide a reputable service, a minority of agents offer a poor service and engage in unacceptable practices. Some agents may be motivated to act in their own interests, which may be contrary to the interests of the tenant or landlord. Some letting agents exploit their role as an intermediary between the tenant and landlord by imposing unfair charges on the tenant or double charging tenants and landlords for the same service. Shelter’s 2013 report found that nearly one in four people in England and Wales feel that they’ve been charged unfair fees by a letting agent.

  • Colin Hayes
    Colin Hayes
    10:58 21 Jun 17
    The property was let to the other viewer on the day, they acted quickly and had secured it during the viewing, all applicants are informed it sadly is a first comer first served basis. This is a very fast moving market and sadly sometimes this happens.
    Joy Sadeghiani
    Joy Sadeghiani
    13:46 06 Mar 17
    What a fabulous letting agent Stuarts are. Their attention to detail in fantastic. Everything you need to know is clearly explained on the website. Their customer service is second to none and they are always happy to answer any queries a potential tenant may have. I would highly recommend using this letting agent.
    kati pasztor
    kati pasztor
    16:20 07 Mar 17
    I have been with the company with over 7 years. I would highly recommend them to anyone who is after a secure and well looked after rental. Claire, Margaret and Colin are not only helpful but genuinely lovely people. Anytime I have a request they sort things out for me straight away. I feel safe and trusted in the properly I live in and if I would ever have to move, i'd definitely stick with Stuarts to find me a new home.
    Sue Jelks
    Sue Jelks
    13:35 06 Apr 17
    First class service provided, personally tailored to suit each client. As a professional accountant and tax advisor such excellent service is always appreciated especially to enable up to date planning with clients.
    Gemma Cullum
    Gemma Cullum
    15:45 14 Feb 17
    We have recently completed work for Stuarts Property Services at one of their tenanted properties. I would like to say a huge thank you for the work you have offered to us recently and what a great company you are to work for. All the best for the future and we look forward to continuing our good working relationship.
    See All Reviews