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info@stuartshomes.co.uk
Stuarts Homes Cheadle

Letting Agent: Renting & Property Management

  • Home
  • Property Search
    • Book A Viewing
  • Tenants
    • Emergency Contact Details
    • How to apply
    • Step by Step Guide to Renting – Tenants
    • Tenant FAQ’s
    • Fees/Charges
    • Reviews – Tenants
    • Jargon Buster
  • Landlords
    • Landlord Services
    • Rental Valuation
    • Why use Stuarts?
    • Going Abroad?
    • Step by Step Guide to Renting – Landlords
    • Landlord FAQ’s
    • Reviews – Landlords
    • Jargon Buster
    • Do you cover my area?
  • About Us
    • Meet the Team
    • Jargon Buster
    • General FAQ’s
    • Accreditations and Qualifications
  • News
    • Latest Reviews
  • Contact
    • Emergency Contact Details
    • Meet the Team
    • Complaints Procedure
    • Book A Viewing
0161 491 1411
Stuarts Homes Cheadle

Letting Agent: Renting & Property Management

  • Home
  • Property Search
    • Book A Viewing
  • Tenants
    • Emergency Contact Details
    • How to apply
    • Step by Step Guide to Renting – Tenants
    • Tenant FAQ’s
    • Fees/Charges
    • Reviews – Tenants
    • Jargon Buster
  • Landlords
    • Landlord Services
    • Rental Valuation
    • Why use Stuarts?
    • Going Abroad?
    • Step by Step Guide to Renting – Landlords
    • Landlord FAQ’s
    • Reviews – Landlords
    • Jargon Buster
    • Do you cover my area?
  • About Us
    • Meet the Team
    • Jargon Buster
    • General FAQ’s
    • Accreditations and Qualifications
  • News
    • Latest Reviews
  • Contact
    • Emergency Contact Details
    • Meet the Team
    • Complaints Procedure
    • Book A Viewing
0161 491 1411
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Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint.  If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

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Tel: 0161 491 1411
Email: info@stuartshomes.co.uk

Find Us

Stuarts Property Services Ltd
2, Gatley Road,
Cheadle,
Cheshire
SK8 1PY

Opening Hours:
Monday to Friday 9am to 5.00pm
Saturdays 9 am to 12 noon

© 2019 Stuarts Property Services Ltd trading as STUARTS HOMES | Company registered in England & Wales No: 04339319

Registered office: Lewis House, 56 Manchester Road, Altrincham, Cheshire. WA14 4PJ | Privacy Policy | Cookies Policy | Terms & Conditions

Owning a home is a keystone of wealth… both financial affluence and emotional security.

Suze Orman
27th May 2022 Friday!
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