OUT OF HOURS EMERGENCY ONLY –
EMERGENCY CONTACT: If you have an EMERGENCY* repair outside of these hours:
Usual offices hours 9am – 5.30pm Monday to Friday and 9am – 12 noon Saturdays
IF YOU SMELL GAS, RING NATIONAL GRID IMMEDIATELY:
0800 111 999
IF YOU HAVE AN ELECTRIC CUT OFF, CHECK THE NATIONAL GRID https://www.enwl.co.uk/ IN THE FIRST INSTANCE and check with neighbours to see if they are also off.
*** You should inform Stuarts Property Services Ltd as soon as offices are open, to report the incident.***
If you have a water leak – it is advisable to turn off the water via the stop tap to minimise damage to the property
We have regular contractors that will cover EMERGENCIES over closed periods – *If you are tenant, you will be charged back by the landlord if the call out is not deemed an emergency by our contractors (the contractor will advise over the telephone wherever possible).
Watch for help
** NO HEAT -This is often due to low pressure on the boiler which can be topped up easily by following manufacturer’s instructions which can be downloaded from the internet
** NO ELECTRIC – This is often an appliance that has caused your fuse box (also called RCD) to cut off for safety – think about what you were doing when the electric went off and unplug that appliance (could be a bulb, iron, washing machine etc), Go to the fuse board and ensure all switches are on and reset by turning the main switch on the RCD Consumer unit (fuse box) off then on again. If this doesn’t work, check with neighbours if there is an area outage or alternatively check Electricity Northwest with email above.
Tips for Winter:-
Please read the below information for our Top Tips and Tricks this winter!
K Stringer Plumbing and Heating: 07771 887373
John Hayes Plumbing: 07712 873613
Darren Booth Plumbing: 07989 805094
MEC Electrical: 07927 725462
Plan-It Electrical: 07970 162840
Please note that these contractors are third party contractors and not employed by Stuarts Property Services Ltd. We can, therefore, accept no liability for their response time or availability. Their details noted above are so as to try to assist you out of hours.