OUT OF HOURS EMERGENCY ONLY
Usual offices hours 9am – 5.00pm Monday to Friday and 9am – 12 noon Saturdays
If you have an EMERGENCY* repair outside of these hours:
1. If you smell GAS, ring Transco IMMEDIATELY on 0800 111 999
2. If you have an ELECTRIC cut out; in the first instance check the National Grid website to see if there is a power cut and check with neighbours. www.enwl.co.uk
3. If you have a WATER leak, find your stop tap and turn the water off to minimise damage to the property. (see inventory to confirm where the stop tap is)
4. If you are LOCKED OUT – see below for a 24/7 Locksmith – Does anyone hold keys for you? Can you stay with someone for one night until we are open again? A call out charge from a locksmith is your responsibility as a tenant
*** You should inform Stuarts Property Services Ltd as soon as offices are open, to report the incident.***
We have regular contractors that will cover EMERGENCIES over closed periods – please read ‘Common Problems below before calling out a contractor.
Dave Stringer: 07771 887373 / LDP Plumbing: 07794 057483
Warren Millward: 07927 725462 / Ben Barlow: 07786 116647
Bob Carney of Arc Locksmiths: 07836 388533
Please be aware that you will be charged back by the landlord if the call out is not deemed an emergency by our contractors (the contractor will advise over the telephone wherever possible).
Please note that these contractors are third party contractors and not employed by Stuarts Property Services Ltd. We can, therefore, accept no liability for their response time or availability. Their details noted above are so as to try to assist you out of hours
Watch for help
Tips for Winter:-
Please read the below information for our Top Tips and Tricks this winter!