Usual opening Hours: Monday to Friday 9am to 5.00pm. Saturdays 9 am to 12 noon.

1. If you smell GAS, ring Transco IMMEDIATELY on 0800 111 999

2. If you have an ELECTRIC cut out; in the first instance check the National Grid website to see if there is a power cut and check with neighbours. www.enwl.co.uk

3. If you have a WATER leak, find your stop tap and turn the water off to minimise damage to the property. (see inventory to confirm where the stop tap is)

4. If you are LOCKED OUT - see below for a 24/7 Locksmith - Does anyone hold keys for you?
Can you stay with someone for one night until we are open again?
A call out charge from a locksmith is your responsibility as a tenant

*** You should inform Stuarts Property Services Ltd as soon as offices are open, to report the incident.***

We have regular contractors that will cover EMERGENCIES over closed periods – please read ‘Common Problems below before calling out a contractor.

Dave Stringer: 07771 887373 / LDP Plumbing: 07794 057483

Warren Millward: 07927 725462 / Ben Barlow: 07786 116647

Bob Carney of Arc Locksmiths: 07836 388533

Please be aware that you will be charged back by the landlord if the call out is not deemed an emergency by our contractors (the contractor will advise over the telephone wherever possible).

Please note that these contractors are third party contractors and not employed by Stuarts Property Services Ltd. We can, therefore, accept no liability for their response time or availability. Their details noted above are so as to try to assist you out of hours.


NO HEAT -This is often due to low pressure on the boiler which can be topped up easily by following manufacturer’s instructions which can be downloaded from the internet

NO ELECTRIC – This is often an appliance that has caused your fuse box (also called RCD) to cut off for safety – think about what you were doing when the electric went off and unplug that appliance (could be a bulb, iron, washing machine etc), Go to the fuse board and ensure all switches are on and reset by turning the main switch on the RCD Consumer unit (fuse box) off then on again. If this doesn’t work, check with neighbours if there is an area outage or alternatively check Electricity Northwest with email above.

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    Opening Hours: Monday to Friday 9am to 5.00pm. Saturdays 9am to 12 noon.