Tenants | Stuarts Homes

Tenants can be assured that our in house maintenance team and our bank of contractors are always on hand for any property maintenance issues.

Our modern technology allows access to a personal ‘property portal’ called PropertyFile for each of our tenants to view things like tenancy details, rent account, important documents and also report a repair!

Stuarts adhere to strict guidelines laid out by Safe Agent – a leading accreditation scheme in the industry for letting and property management. We are audited annually to ensure we are always compliant and in turn providing the best quality service to our tenants and landlords.

It’s important for you to know that:

We are proud members of the government led scheme Safe Agent. Our redress scheme is The Property Ombudsman for the highest levels of service and standards

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Your deposit is safe.

All deposits are registered with The Deposit Protection Service which means it cannot be touched without your consent, in accordance with current legislations.

Our maintenance department deals with property repairs promptly & efficiently.

Regular contractors are vetted for reliability and quality, particularly in the event of property emergencies.

Click here to report a Tenant Emergency now.

Stuarts Homes is a letting agent not an estate agent.

This is an incredibly important distinction in understanding the levels of customer service we provide. Our focus remains on landlord partners and tenants throughout their journey with many of our clients remaining with us for over 30 years.